Process
Delivery rhythm without the buzzword bingo
01 — Intake calibration
Advisors capture constraints: PSP partners, CMS quirks, languages on the floor.
02 — Shadow build
Squads rehearse with throttled services while narrating decisions for mentors.
03 — Mentor crucible
Live critique focuses on diffs, traces, and rollback stories—not slide polish.
04 — Artifact archive
Everything ships to a shared vault with dated notes so the next cohort inherits context.
Before
- Static slide decks after incidents
- Silent assumptions about “the platform team”
- Hero metrics that spike leadership anxiety
After
- Runnable fragments with annotated failure paths
- Named partners for PSP, CMS, and ops
- Operational metrics tied to shopper-visible cues
